Frequently Asked Questions

Clear up your doubts and find out about the most common queries

Getting to know Finca La Pontezuela: Our essence and commitment

Discover our origins, learn about the pillars that define us, and understand why quality, tradition, and commitment to the land are at the heart of everything we do.

Our EVOO: The heart of Finca La Pontezuela

Learn about the olive varieties, cultivation and production techniques, and the benefits that turn every drop of our EVOO into a treasure for your health and palate.

Awards and Recognitions: Our Certified Quality

Information about the awards that recognize the incomparable quality of our EVOOs and the prizes that acknowledge our commitment to authenticity and sustainable production.

La Pontezuela Online Shop: Convenience and security just a click away

Find answers about payment methods, shipping policies, data security, and everything you need to know to receive the excellence of Finca La Pontezuela directly in your home.

Olive Oil Tourism and Immersive Experiences

Discover our activities, from guided tours to virtual reality experiences, and frequently asked questions to live an unforgettable sensory journey.

Our Restaurant: Olive Grove Gastronomy

The most common questions about the cuisine offered by our restaurant, explore our menus, and how to enjoy an unforgettable culinary experience.

Getting to know Finca La Pontezuela: Our essence and commitment

Finca La Pontezuela is a company dedicated to the production of the highest quality Extra Virgin Olive Oil (EVOO), located in Los Navalmorales, in the heart of the Montes de Toledo, Spain. It is a place where olive growing tradition and innovation come together to create exceptional products.

Finca La Pontezuela arises from a deep family connection with the olive grove. What began with working the land in 1974 has evolved over more than 50 years, transforming into a project that integrates the entire process, from cultivation to the commercialization of the highest quality EVOOs, always preserving respect for the environment and tradition.

Finca La Pontezuela’s mission is to produce premium quality EVOO, reflecting our love for the olive grove and commitment to excellence. Our vision is to be a global benchmark in the sector, promoting the olive culture. Our values include passion for work, innovation, sustainability, respect for nature, social commitment, and authenticity.

Finca La Pontezuela integrates sustainability and CSR into its business model. This includes, among others, efficient water management, the utilization of organic production waste, energy optimization in its processes, and support for local biodiversity.

The La Pontezuela Club allows you to access benefits on your purchases (such as a 10% discount on your first order), promotions, and other exclusive discounts. Furthermore, upon registering, you receive information about products and first-hand releases.

You can contact Finca La Pontezuela through our contact form, by sending an email to info@lapontezuela.com, or by calling us by phone at (+34) 910 782 359.

Our EVOO: The heart of Finca La Pontezuela

Finca La Pontezuela’s EVOO is a natural olive juice, obtained directly from olives from our own olive groves using mechanical processes and cold extraction (always below 24º) and on the same day of their harvest. This guarantees the preservation of the organoleptic properties and the exceptional quality of our Extra Virgin Olive Oil.

Finca La Pontezuela carefully and meticulously cultivates the Arbequina, Cornicabra, Hojiblanca, Picual, and Redondilla varieties. With these, we produce our Extra Virgin Olive Oil with a wide range of aromatic and gustatory profiles.

Cornicabra: These EVOOs typically have a medium fruitiness, balanced bitterness and pungency, with notes of olive leaf and green apple. Ideal for stews, roasts, and toast.

Picual: Characterized by its intensity, pronounced bitterness and pungency, with hints of green grass, olive leaf, and tomato plant. Perfect for salads, toasts, and enhancing flavors.

Hojiblanca: These EVOOs are usually balanced, with a medium-high fruitiness and a slight bitterness and pungency. They feature notes of green apple, fresh grass, and occasionally, a hint of almond. They are very versatile, ideal for dressing vegetables, grilled fish, salads, and gazpachos.

Redondilla: This lesser-known variety is characterized by its high intensity green fruitiness. On the palate, it offers a harmonious balance between medium intensity bitterness and pungency. Its aromatic notes evoke freshly cut grass, with herbaceous and almond nuances. It is ideal for salads, cold soups, and pairing with meats and fish.

Arbequina: Characterized by its smoothness and sweetness, with a very intense and delicate fruitiness. Its bitterness and pungency are almost non-existent or very slight. It stands out for its aromas of ripe fruits such as apple, banana, and almond. It is perfect for cold dishes, desserts, delicate salads, and for those who prefer mild flavors in their oil.

We produce and commercialize the highest quality EVOO under our main brands Finca La Pontezuela and 5 Elementos, each with different varieties and editions, including the prestigious 5 Elementos Gran Selección and limited editions such as 5 Elementos Singulare.

The 5 Elementos brand symbolizes the deep connection between EVOO and five essential elements of nature: earth, water, air, fire, and wood. These elements are crucial for olive cultivation and life itself, representing the harmony and purity of the Extra Virgin Olive Oil.

According to countless and prestigious scientific studies from around the world, EVOO, being a natural olive juice, is rich in oleic acid (a type of monounsaturated fat), polyphenols (natural antioxidants), and vitamin E, among many other contributions. These studies establish that the regular consumption of Extra Virgin Olive Oil contributes to cardiovascular health, has anti-inflammatory properties, and helps prevent cellular aging, among many other scientifically attributed health benefits.

The production process at Finca La Pontezuela is meticulous and takes place in our own oil mill. It begins with the early harvest of the olives, followed by their immediate transport to the mill. There, they are ground on the same day of collection, extracting the juice in cold and solely by mechanical procedures, which ensures that the EVOO preserves all its organoleptic and nutritional properties.

To store the EVOO in optimal conditions, it is recommended to keep it in a cool, dark, and dry place, away from sources of heat and direct light. It is important to keep the container tightly closed to prevent oxidation from contact with air.

Envero is the moment when the olive changes color, transitioning from intense green to purple and, finally, to black. At Finca La Pontezuela, olives are harvested at this optimal point of ripeness (early harvest), when the olives are still green or just starting to change. This is crucial because, at this phase, the olive offers the maximum expression of its sensory attributes and its highest concentration of polyphenols, guaranteeing an EVOO with balanced fruitiness, bitterness, and pungency, and a higher quantity of antioxidants.

Cold extraction is a method of olive oil production in which the temperature of the olive paste does not exceed 27º throughout the entire process. This temperature control is crucial because it prevents the volatile compounds, which are responsible for the oil’s intense aromas and flavors, from evaporating.

This care in the process, along with the speed with which the olives are milled after harvest (less than 3 hours), allows them to obtain oils with an exceptional organoleptic profile, rich in flavor, aroma, and with all their healthy properties intact.

Finca La Pontezuela is a benchmark in cultivation techniques and for the respect of its centenary olive groves. We use pruning and harvesting techniques that ensure an extraordinarily high-quality production, guaranteeing sustainability.

As producers of the highest quality EVOO, we implement controls and integrated pest and disease management. This involves constant and meticulous supervision of the olive grove and the use of environmentally friendly methods, prioritizing prevention and the use of biological or low-impact treatments to protect the health of the olive tree and the purity of the oil.

Finca La Pontezuela implements rigorous traceability systems that allow the journey of each EVOO batch to be tracked from the specific olive grove the olives came from, through every stage of milling, storage, and bottling, until it reaches the consumer. We use tools like OliTEC for managing the entire process, ensuring exhaustive control and maximum transparency in the production chain.

Awards and Recognitions: Our Certified Quality

Finca La Pontezuela’s EVOO has received more than 75 national and international awards, positioning it as one of the most awarded oils in the world.

Among our most prestigious awards are the Mario Solinas Award from the International Olive Council (IOC), considered the most important in the sector, as well as recognition in competitions such as NYIOOC (New York International Olive Oil Competition), Flos Olei, Olive Japan, Terraolivo, and the Foods of Spain Awards.

Finca La Pontezuela’s EVOOs hold quality certifications that endorse our excellence, such as the Protected Designation of Origin (PDO) Montes de Toledo, and the SIQEV seal.

The quality certifications that back our EVOOs are subjected to periodic and rigorous audits to ensure continued compliance with their standards. The exact frequency varies according to the type of certification, but they are usually annual or biannual, carried out by external and independent certification bodies.

La Pontezuela Online Store: Convenience and security just a click away

It is not strictly necessary to register to make a purchase; you can do it as a guest. However, registering offers many benefits such as a faster checkout process on future occasions, access to your order history, the ability to manage your shipping addresses, and often, access to exclusive discounts or loyalty programs.

Finca La Pontezuela’s online store accepts various secure payment methods, including credit/debit card (via virtual POS), PayPal, Bizum, and bank transfer, to ensure convenience and security in your transactions.

Finca La Pontezuela’s shipping policies vary depending on the destination (national or international) and the order volume. Delivery times are usually 24-72 hours for domestic (peninsular) shipments, and shipping costs are calculated at the time of purchase, potentially varying or even being free above a certain amount. For international shipments, delivery times and costs may be higher, and it is advisable to check them specifically.

Finca La Pontezuela offers a return policy that complies with the legal right of withdrawal, allowing the return of products within a specified period (generally 14 calendar days) if you are not satisfied, provided that the established conditions are met (unused products, in their original packaging). The products come with legal guarantees against manufacturing defects or non-conformity.

Yes, Finca La Pontezuela offers the possibility of volume discounts for large orders and customized proposals for businesses. It is recommended to contact us directly to get a tailored quote.

If your order arrives damaged or is missing a product, you should immediately contact Finca La Pontezuela’s customer service. It is important to document the incident with photographs if the packaging is damaged and provide all the order details to resolve the issue as soon as possible, either with a product reshipment or a refund.

If you are not home during the delivery attempt, the transport company usually leaves a notification and/or tries to contact you to coordinate a second delivery. In some cases, the order may be deposited at a nearby pickup point. It is essential to follow the transport agency’s instructions to avoid the package being returned.

If a delay occurs, Finca La Pontezuela recommends that you contact the transport company so they can manage the incident efficiently. Do not hesitate to contact us if you need further assistance.

You can file a complaint or claim with Finca La Pontezuela by sending an email to info@lapontezuela.com, clearly stating your case. We commit to responding and offering a solution as soon as possible.

Finca La Pontezuela’s online store uses security protocols such as SSL (Secure Socket Layer) to encrypt your personal and payment data, ensuring that the information is transmitted securely. Furthermore, payments are processed only through banking gateways and recognized platforms that comply with the highest security standards for online transactions.

You can be sure that the products purchased directly from the Finca La Pontezuela online store are 100% authentic. Furthermore, our EVOOs have quality and designation of origin seals that certify their origin and quality.

Through our online store, we offer fast shipping, with delivery times between 24 and 72 hours for domestic shipments. For towns close to our farm in Los Navalmorales, personalized deliveries may be possible. Contact us for more details.

Of course, do not hesitate to contact us if you have any difficulty placing your order online.

To modify or cancel an order already placed in the online store, you must contact Finca La Pontezuela as soon as possible, ideally within the first hours after order confirmation. The possibility of modification or cancellation will depend on the preparation and shipping status of your order.

No, Finca La Pontezuela products can be purchased exclusively in our online store and at the physical store located on the farm itself in Los Navalmorales.

Olive Oil Tourism and Immersive Experiences

Olive oil tourism (Oleoturismo) at Finca La Pontezuela is an immersive experience that allows you to get to know the world of EVOO from start to finish. It is an opportunity to enjoy much more than a visit to our estate: it is a journey through passion, flavor, and tradition. It is the chance to immerse yourself in the authentic culture of Extra Virgin Olive Oil and discover firsthand how our multi-awarded liquid treasure is created.

The 5 Elements Olive Grove Interpretation Center is a didactic and interactive space where visitors can learn about the history of the olive grove, cultivation techniques, the EVOO production process, and its properties, all through a surprising tour complemented by models and innovative audiovisual resources.

Olive oil tourism visits take place from Monday to Sunday and we offer three guided tour slots, at 11:00 AM, 1:00 PM, and 4:30 PM. You can find the updated prices here. Prior booking is essential.

Yes, Finca La Pontezuela’s olive oil tourism facilities are accessible for people with reduced mobility, including the oil mill, the Interpretation Center, and the 5 Elementos Xperience rooms.

Yes, Finca La Pontezuela offers its facilities for organizing private and corporate events, including work meetings, presentations, gatherings, and special celebrations. Consult us to design customized proposals that may include tours, tastings, and catering services.

No, although we love them, pets are not allowed in the indoor facilities of Finca La Pontezuela or in the olive oil tourism experiences, to ensure the safety and comfort of all visitors and the hygiene of the food facilities.

Yes, Finca La Pontezuela offers you the possibility of organizing private tours and personalized experiences for individual visitors or small groups. You can contact us via email at info@lapontezuela.com to design a tailor-made proposal that fits your expectations and schedules, including special tastings or personalized routes.

The 5 Elements Xperience is designed to be accessible and suitable for all audiences, including children and people with reduced mobility. The virtual and immersive reality experiences are suitable for most visitors, although they are not recommended for children.

Yes, upon concluding your visit, you will have the opportunity to purchase our EVOOs and other gourmet and cosmetic products at the store located on the estate itself.

To guarantee an optimal experience and adequate attention, visits to our estate require prior booking.

Finca La Pontezuela guarantees the safety of its visitors with well-maintained facilities, clear signage, and accessible spaces for people with reduced mobility. The staff is extensively trained to offer a safe and pleasant visit, and strict hygiene standards are applied in all areas, especially in the oil mill and the restaurant.

Regularly visit lapontezuela.com and discover all our news. If you are already a customer, you will receive information about offers, promotions, and events in your email. Also follow us on Instagram, X, TikTok, Facebook, YouTube and LinkedIn. Joining Club La Pontezuela is one of the best options to stay up to date with all the information.

Our Restaurant: Olive Grove Gastronomy

Finca La Pontezuela’s restaurant offers seasonal product cuisine, inspired by the rich Mediterranean diet and with a strong emphasis on Manchegan flavors. Our dishes are characterized by the use of EVOO as a fundamental ingredient, merging tradition and modernity.

The Finca La Pontezuela restaurant offers different menu options; by clicking here you can find out about the proposals and their updated prices.

The restaurant’s opening hours are between 1:00 PM and 3:30 PM. It is essential to make a prior reservation through our restaurant’s webpage.

Yes, Finca La Pontezuela’s restaurant strives to meet the needs of all its diners. If you have food allergies or intolerances, it is essential that you inform us when making your reservation.

Yes, for celebrations or private events, Finca La Pontezuela’s restaurant offers the possibility of designing personalized menus that adapt to your preferences, the number of guests, and the type of event you wish to hold, ensuring a tailored gastronomic experience.

Finca La Pontezuela’s restaurant organizes special gastronomic events throughout the year, such as days dedicated to Manchegan delicacies or charity galas. While they are not themed dinners with a fixed calendar, we offer unique culinary proposals at specific times. We recommend following us on social media and checking our news section to stay informed about upcoming events.

Yes, Finca La Pontezuela’s restaurant is prepared to cater to large groups and offers special menus for corporate events, adapting to the needs of each company or celebration to ensure a memorable gastronomic experience in a unique setting. Contact us via email at info@lapontezuela.com and we will work on your idea.

Do you need more information? Do not hesitate to contact us and we will be happy to answer all your queries.