Information on the Right of Withdrawal

Right of Withdrawal:

You have the right to withdraw from this contract within a period of 14 calendar days without the need for justification.

The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods.

To exercise the right of withdrawal, you must notify us at the email address or by phone (+34) 91 078 23 59 on your decision to withdrawal from the contract through an unequivocal statement. You can use the model withdrawal form below, although its use is not mandatory.

To meet the withdrawal period, it is necessary that your communication be sent before the corresponding period expires.

Consequences of withdrawal:

In the event of your withdrawal, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same method payment you used for the initial transaction, unless you have expressly indicated otherwise. In any case, you will not incur any expenses as a result of the refund. We may withhold reimbursement until we have received the goods, or until you have submitted proof of their return, depending on which condition is met first.

You must return or deliver the goods directly to us or to (insert name and address, if applicable, of the person authorized by you to receive the goods), without undue delay and, in any case, no later than within 14 calendar days from the date you had notified us of your decision to withdraw from the contract. The term will be considered fulfilled if you return the goods before said term has expired. We will assume the costs of returning the goods, so you must bear the direct cost of returning the goods.

Model withdrawal form

For the attention of LA PONTEZUELA SLU Ctra. Villarejo de Montalbán, Km. 4, 45140 Los Navalmorales, Toledo (Spain),

I hereby inform you that I am withdrawing from the sales contract of the following good:

– Indicate the date that the order was received

– Indicate name and surname of the buyer

– Indicate the buyer’s address