Contact La Pontezuela

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Product information

On every page of our products you will find relevant information such as product description, general characteristics of the variety, details on their production, organoleptic profile, pairing recommendations, spider web diagrams, nutritional information, awards, etc.

If you need more information, do not hesitate to contact us using the contact form, or by phone or email. We will be happy to assist you.

Do you suffer from allergies or intolerances in any food? If you have questions about which variety to choose, do not to reach out to our team for help and receive appropriate advice.

Feel free to contact us through the contact form, call us at (+34) 918 318 808 or send an email to info@lapontezuela.com.

Yes, you can send a personalized card with your purchase with the message you want, in addition to requesting gift packaging.

In addition, we can also provide customised products for companies or events with family and friends (weddings, baptisms, celebrations).

Contact us and someone from our team will reply as soon as possible. Use the contact form, call us (+34) 91 831 88 08 or email us at empresas@lapontezuela.com.

Wonderful For high volume purchases, contact our Commercial Department by email comercial@lapontezuela.com or by phone (+34) 91 078 23 59, from 08:30 to 14:00 and from 15:00 to 18: 00 (GMT+1) hours, Monday to Thursday, and from 08:00 to 15:00 (GMT+1), on Fridays.

Questions about our products:

Yes, even if it is a small hassle when registering, the many benefits you will receive are well worth it. You will be able to access exclusive promotions and discounts, track your orders, review your purchase history, make changes to your shipping or billing address, as well as access your personal data.

Of course, although we do our best to meet your expectations, if our products do not meet your expectations they may be exchanged or returned within 7 business days from receipt of the order.

If the product has already been opened please indicate at minimum a defect or the abnormality found. The refund of the amount will not be made in case of an advanced state of consumption.

The client is responsible for the shipping cost to our facilities and may choose the transport company of their choice. You can find additional information in our Return Policy.

Yes, all our retail prices include the reduced VAT (Value-added tax) of 10%, applicable to bottled Extra Virgin Olive Oil, as well as the amount corresponding to other products. Similarly, transportation costs, if any, are also shown including VAT. There is no additional charge or expense.

La Pontezuela has a strict Warranty Policy that certifies that the products we sell are in perfect condition as long as they are consumed within their preferred consumption date.

As they are non-perishable products, according to current legislation, they have a maximum warranty of 2 years from the packaging date.

Information about shipping in La Pontezuela

If your order is greater than €35 (VAT included), you will enjoy free shipping in mainland Spain on all products in our catalogue.

If your order is less than this amount, or you are in the Balearic Islands, the Canary Islands, Ceuta, Melilla or any other European country other than mainland Spain, the corresponding rates will be applied based on the total weight of the package or packages in your purchase. If you want more details, you can visit our Shipping Conditions .

Yes. We currently ship to the Canary Islands, the Balearic Islands, Ceuta, Melilla as well as all European countries.

Of course, keep in mind that both delivery times and shipping costs may vary depending on the selected destination. You can find additional information in our Shipping Conditions or contact us to solve any inquiries.

For shipments in Spain, the usual delivery times are 24/48 hours from the confirmation of payment. In the event that you make your purchase from Friday to Sunday, you will receive your order in 24/48 hours from Monday.

For orders from outside the Spanish peninsula or other European countries, you can check the delivery times in our Shipping Conditions section.

Once you have completed the purchase process, and you are registered as a user on lapontezuela.com, you can keep informed about the status of your order in the My account section.

In addition, our system will keep you updated by sending a series of emails with real-time status of your order. Visit our Terms of Sale for additional information.

Information about your payments in La Pontezuela

You can make payment for your purchases by credit or debit card, PayPal or bank transfer. For bank transfers, the order placement may be delayed up to 72 hours. Once we have confirmation of payment, we will proceed to ship the order.

No. There are no additional charges regardless of the payment method you have chosen. The price that is displayed when you choose a product is the final price.

Yes it is safe. Our website has an SSL certificate which ensures data encryption to guarantee transaction confidentiality between customers and banks. We do not store any data related to your card in our system.

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Service available from Monday to Thursday from 08:30 to 18:00 and Friday from 08:00 to 15:00 (Madrid GMT +1)

    You have read, understood and accept the conditions established in our Privacy Policy.

    We are at your service.

    We offer personalized and efficient customer service to meet your expectations. Indicate below if you are an individual, professional or a company. Once the form is completed we will contact you as soon as possible.

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        Responsible of the treatment: Finca La Pontezuela, SLU informs you, in accordance with European Regulations on the protection of data 2016/679 of the European Parliament and of the Council of 27 April of 2016 related to the protection of data of the persons physical (RGPD), Pontezuela, SLU is responsible for the treatment of personnel data provided.
        Purpose: The personal data is processed to respond to your requests and provide you our services.
        Advertising: We will only send you advertising with your prior authorization, which you can provide us through communication and confirmation, establishing its use for this purpose.
        Legal: Only we treat your data with your prior consent and by checking the box of confirmation for this purpose.
        Recipients: Generally only our staff members that are duly authorized may have knowledge of the information requested.
        Rights: You can exercise your rights to access, modify, limit or delete data through communicating to info@lapontezuela.com.
        Important Information: You can check additional information and details on our Data Protection in our Privacy Policy of lapontezuela.com.

        We are at your service.

        We offer personalized and efficient customer service to meet your expectations. Indicate below if you are an individual, professional or a company. Once the form is completed we will contact you as soon as possible.

          Motivo del contacto relacionado con:

          Order number:

          Contact via e-mail or phone?:

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          Telephone response available from Monday to Friday from 8:30 to 18:00.

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            Type:

            Motivo del contacto relacionado con:

            Order number:

            Contact via e-mail or phone?:

            E-mailPhone
            Telephone response available from Monday to Friday from 8:30 to 18:00.

            Want to attach a file?

            Accepted formats: JPG, PDF, DOC or DOCX.

            You would like to receive related information or news from Finca La Pontezuela.

            You have read, understood and accept the conditions established in our Privacy Policy.

            BASIC INFORMATION ON DATA PROTECTION:
            Responsible of the treatment: Finca La Pontezuela, SLU informs you, in accordance with European Regulations on the protection of data 2016/679 of the European Parliament and of the Council of 27 April of 2016 related to the protection of data of the persons physical (RGPD), Pontezuela, SLU is responsible for the treatment of personnel data provided.
            Purpose: The personal data is processed to respond to your requests and provide you our services.
            Advertising: We will only send you advertising with your prior authorization, which you can provide us through communication and confirmation, establishing its use for this purpose.
            Legal: Only we treat your data with your prior consent and by checking the box of confirmation for this purpose.
            Recipients: Generally only our staff members that are duly authorized may have knowledge of the information requested.
            Rights: You can exercise your rights to access, modify, limit or delete data through communicating to info@lapontezuela.com.
            Important Information: You can check additional information and details on our Data Protection in our Privacy Policy of lapontezuela.com.