SHIPPING CONDITIONS

La Pontezuela takes customer satisfaction very seriously and recognises that product delivery time is a key factor. We are fully committed to guaranteeing that your order is delivered in

the shortest possible time, helping to also preserve all of the qualities and attributes that make our 5 Elementos Extra Virgin Olive Oil unique. We are backed by years of experience in managing our online sales.

However we also must take a series of logistical aspects into account that can influence the shipping process:

  • Shipping information: It is very important that you indicate the order’s shipping address correctly at the time of purchase. This will ensure that the carrier is best equipped and help to minimize possible errors. Please note that you have the option to select a shipping address other than the billing address.
  • Non-operational or non-business days: Weekends, non-business days or national, regional and local holidays may affect the processing of your order and delay delivery times. In all these cases, the shipment will be made the next business day.

Logistics company incidents: Although they are not frequent, sometimes incidents occur in the transport chain of the companies with which we work. You can track the status of your order through My Account or by contacting us. We will be delighted to assist you.

Free shipping in mainland Spain:

With more than 72 national and international awards to demonstrate that our EVOO is one of the world´s top rated EVOO, we are secure in the high quality of our 5 Elementos Extra Virgin Olive Oil and Finca La Pontezuela. We do not want shipping costs to impede you from tasting and enjoying our products.

Therefore, we offer free shipping in mainland Spain for all orders placed for our catalogue products greater than €35 (VAT included). No additional charges or expenses.

Shipping costs:

If your order is less than 30€, the corresponding rates will apply based on the total weight of the package or packages, and your geographical location:

Destinations Up to 5Kgs. Up to 10 Kgs. Up to 20 Kgs. Up to 30 Kgs. Up to 40 Kgs.
Zone 1 (Toledo) € 4.59 € 5.04 € 6.73 € 8.30 € 9.92
Zone 2 (Ávila, Segovia, Madrid, Guadalajara, Cuenca and Ciudad Real) € 5.07 € 5.40 € 7.79 € 10.09 € 12.26
Zone 3 (Valladolid, Burgos, Soria, Zaragoza, Teruel, Salamanca,
Cáceres, Badajoz, Córdoba, Jaén and Albacete)
€ 5.70 € 6.08 € 8.75 € 11.35 € 13.80
Zone 4 (Lugo, Ourense, Asturias, León, Zamora,
Palencia, Bizkaia, Gipuzkoa, Álava, Navarra, La Rioja,
Huesca, Lleida, Castellón, Valencia, Alicante, Murcia,
Almería, Granada, Málaga, Sevilla, Cádiz and Huelva)
€ 6.48 € 6.94 € 9.98 € 12.92 € 15.71
Zone 5 (A Coruña, Pontevedra, Cantabria, Girona, Barcelona, Tarragona) € 7.11 € 7.61 € 10.94 € 14.18 € 17.24
Zone 6 (Portugal) € 8.08 € 8.62 € 12.41 € 16.08 € 19.55
Zone 7 (Eivissa, Mallorca y Menorca) € 13.06 € 13.95 € 20.06 € 26.01 € 31.61
Zone 8 (Special Re-expeditions) € 12.53 € 13.33 € 19.18 € 24.89 € 30.26
Zone 9 (Special Re-expeditions) € 21.27 € 22.69 € 32.66 € 42.32 € 51.45
Formentera (Zone 7 + Zone 8)
Andorra (Zone 4 + Zone 8)
Ceuta and Melilla (Zone 4 + Zone 9)
Gibraltar (Zone 4 + Zone 9)
Canary Islands (Maritime) €38.65 € 41.29 € 59.40 € 76.96 € 93.56
Canary Islands (Air) € 91.09 € 95.17 € 127.08 € 165.80 € 200.41

At the time of placing your purchase, and before making payment, you will be clearly informed of the shipping costs corresponding to the indicated delivery address.

Destinations Up to 5Kgs. Up to 10 Kgs. Up to 20 Kgs. Up to 30 Kgs. Up to 40 Kgs.
Zone 1 (France, Belgium, Italy and Monaco) € 33.59 € 43.34 € 51.87 € 53.50 € 54.90
Zone 2 (Germany, Netherlands, Luxembourg and United Kingdom) € 33.73 € 44.64 € 59.10 € 65.63 € 69.30
Zone 3 (Austria, Denmark, Finland, Greece, Ireland and Sweden) € 34.59 € 47.02 € 76.94 € 90.14 € 94.62
Zone 4 (Bulgaria, Croatia, Slovakia, Slovenia, Estonia, Hungary, Letonia, Lithuania, Poland, Cezch Rep. and Romania) € 40.16 € 51.77 € 86.66 € 99.06 € 105.31
Zone 5 (Norway, Switzerland, Liechtenstein and San Marino) € 40.30 € 52.74 € 87.43 € 99.39 € 106.48

Delivery times:

Delivery times depend on the necessary payment confirmation. The bank transfer payment method implies processing and order preparation times can take up to 72 hours.

If during the process any incident regarding payment is detected, we will contact you to solve it as soon as possible. You can see further details about payment methods in our Terms of sale.

Regarding shipments to Spain, except the Canary Islands, Balearic Islands, Ceuta and Melilla:

  • Orders from Monday to Thursday: 24/48 hours
  • Orders from Friday to Sunday: Begin on that Monday and shall be delivered in 24/48 hours

Stock incidents:

In the event that a product is out of stock, we will contact you immediately to offer you a new delivery date or propose an alternative solution to your order. It may be necessary to choose a similar product.

If the new date is not convenient for you, you are free to cancel the order. Find out more information in our Terms of Sale, Return Policy and Guarantee Policy.